Marketing and Customer Experience

MARKETING AND CUSTOMER EXPERIENCE

Putting the customer at the heart of your strategy and articulating brand strategy, marketing plan and customer experience: beyond good intentions, you need to coordinate your actions holistically and to constantly improve the customer experience.

Brand Strategy

We analyze the consistency between your strategic positioning and your brand identity. We assist you in the articulation of your brands and your product portfolio.

Digital Marketing Plan

According to your objectives, we assist you in the definition of your Marketing Plan, especially in its digital dimension (SEO, SEA, affiliation, influencers, display, ...) and in its implementation.

Customer Experience improvement

We conduct an audit of the existing customer journey, identify pain points and propose ways to improve the omnichannel Customer Experience. We can also assist you in the implementation of the improvement program.

Knowing and keeping your customers

We assist you in the analysis and segmentation of your customer portfolio, in order to develop personalized offers or to set up a loyalty program, while respecting the GDPR constraints.

Tell us about your project

Let us meet on the phone or for a coffee